FAQs

If you can't find what you are looking for you can contact us

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Products

1. What types of mobility products do you offer?

We specialize in the design and custom manufacturing of a wide range of electric wheelchairs and wheelchair accessories. Our products are safe, comfortable, and flexible, suitable for a variety of indoor and outdoor travel scenarios, and are dedicated to providing users with a convenient short-distance travel experience.

2. Are wheelchairs customizable?

Yes, we offer customization services in various sizes, specifications, and personalized features. Please discuss your specific requirements with our customer service specialists, and we will provide the most suitable customization solution based on your usage scenarios and personal needs.
Ordering Process

3. How do I order products?

You can place an order through the following methods: Official Website: Order directly on our website; Amazon Store: Order through our official Amazon store; Phone or Email: Contact us by phone or email at convyou@convyu.com, and our product specialists will guide you through the order process.

4. Is there a minimum order quantity?

No, there is no minimum order quantity for our products, allowing both individual users and institutional clients to place orders flexibly.

5. Can you help me choose the right product?

Of course. Our team has years of industry experience and has helped tens of thousands of users improve their travel experiences. Feel free to contact our experts and they will recommend the best product for your needs.
Shipping and Delivery

6. How long does it take to receive your order?

We will process and ship your order within 1-2 business days after order confirmation and payment (excluding weekends and statutory holidays).

7. What shipping methods are used?

We will arrange the best shipping method based on your delivery address and service options. FedEx is our primary carrier, and delivery time is estimated to be 3-5 business days (delivery time may be slightly longer in remote areas).

8. Can I track my order?

Yes, we will provide a tracking number upon shipment, allowing you to track the package's progress in real time. If there are any issues during shipping, our dedicated customer service representative will contact you until the product is successfully installed and you are satisfied.
Warranty and After-Sales Support

9. Do you provide technical support?

Yes, we offer 24/7 technical support to all customers. You can contact us online by leaving a message or sending an email. Our experts will respond promptly and assist with any issues you may have. We also offer a resource center where you can access a wide range of product documentation, operating guides, and FAQs.

10. What is the product warranty period?

Frame: 3-year warranty Battery and motor: 14-month warranty Motor controller: 1-year warranty Track: 6-month warranty Note: Normal wear and tear and damage are not covered by the warranty. Service Commitment We are committed to providing our customers with high-quality products and services, transparent tracking, and prompt response. If you have any questions, please feel free to contact us through our customer service channels and we will promptly resolve them.