Return and Exchange Policy

Return & Exchange Policy

Convyu offers a 30-day return and exchange policy for your peace of mind.

Process & Requirements
Before initiating a return or exchange, please contact our customer service team via the official email: convyu@convyu.com. In your email, kindly provide your order number and the reason for your request.

 ·We will respond within 24 hours and provide you with a return label and instructions on how to proceed.

 ·Please note that we cannot accept any items returned without prior authorization.

·Important: Refunds or exchanges cannot be processed for products that have been damaged due to misuse or accident.

If you have any questions about this policy, please feel free to contact us. We are here to help.

Customer Service Email: convyu@convyu.com